1. Who We Are
Caresensy, a product of CENITPRO. CENITPRO (care@cenitpro.in) operates the Service. Throughout this agreement, "CENITPRO", "Company", "we", and "Caresensy" refer to the same operating organization where applicable.
2. Acceptance
By using Caresensy ("the Service"), you agree to these Terms. If you do not agree, please stop using the Service.
3. Description
Caresensy is a patient retention and appointment management platform for healthcare practitioners. It enables clinics to manage appointments, send reminders, and collect patient feedback. Caresensy is administrative software; it does not provide medical advice, diagnosis or treatment, and clinicians remain responsible for the care of their patients.
4. Clinic Responsibilities
Clinics using Caresensy are responsible for the patient data they collect and decide how it is used. Clinics must:
- obtain and respect patient consent, using the consent options Caresensy provides, and comply with India's Digital Personal Data Protection Act, 2023 and its Rules;
- keep medical records for the period required by their professional council and applicable law;
- comply with the advertising, communication and ethics rules of their own professional council — including the National Medical Commission, the Dental Council of India or the relevant allied-health council — and with the ASCI Code and the Drugs and Magic Remedies (Objectionable Advertisements) Act, in everything they publish or send through the Service, including public profiles and patient messages; and
- not use the Service to request or publish patient testimonials or reviews for promotion, or to send offers or discounts to patients, where their council's rules prohibit it.
Clinics remain responsible for the content of messages and public information they create.
5. Messaging and Patient Consent
If you use Caresensy to message patients by WhatsApp, email or any other channel, you confirm that you have each patient's permission to contact them, that you will honour any request to stop messages, and that you will follow the WhatsApp Business Messaging Policy and all applicable law. We may suspend messaging that breaks these rules.
6. How We Handle Clinic Data
For patient data, the clinic is the Data Fiduciary and CENITPRO is its Data Processor. We will:
- process patient data only to provide the Service and on the clinic's instructions given through the Service;
- ensure our staff and contractors who can access patient data are bound by confidentiality;
- maintain reasonable security safeguards, including encryption, role-based access and audit logging;
- use only the sub-processors listed in our Privacy Policy, and update that list before adding any new provider that handles patient data;
- notify the clinic of any personal data breach without delay and within 24 hours of becoming aware of it, and help the clinic meet its notification duties;
- help the clinic respond to patient requests to access, correct or erase their data;
- let the clinic export its data at any time, and delete it within 30 days after the account closes, except where the law requires us to keep it; and
- provide reasonable information on request to show how we meet these commitments.
7. Prohibited Use
You must not use the Service to send unsolicited communications, store data without consent, or violate any applicable law or regulation.
8. Plans and Payment
Paid plans are billed monthly in Indian rupees at the price shown on our pricing page, plus GST at the rate in force (currently 18%), for which we issue a tax invoice. Payment is made by UPI or bank transfer, or through a payment provider we enable. Fees already paid are not refundable unless we agree otherwise in writing. You may cancel at any time; access continues until the end of the period you have paid for. See our Refunds & Cancellations page for details.
9. Termination
You may stop using the Service at any time. We may suspend or end access to accounts that break these Terms or the law.
10. Limitation of Liability
Caresensy is provided "as is". CENITPRO is not liable for any indirect, incidental, or consequential damages arising from your use of the Service.
11. Governing Law
These Terms are governed by the laws of India. The courts at Kolkata, West Bengal have exclusive jurisdiction over any dispute arising from them.
12. Changes
We may update these Terms. For material changes, we will email the clinic account owner at least 15 days before the changes take effect. Continued use of the Service after that date means you accept the updated Terms.
13. Contact
Questions? Email us at care@cenitpro.in.
Caresensy, a product of CENITPRO.