1. Cancelling your plan
You can cancel a paid plan at any time. Your access continues until the end of the period you have already paid for, and we do not charge you again after that. If you have turned on auto-renew, you can switch it off from the Billing page before the next renewal date, or write to us at care@cenitpro.in.
2. Refunds
Plans are billed monthly in Indian rupees at the price shown on our pricing page. Fees already paid are not refundable unless we agree otherwise in writing. If you think you should be refunded, email us and we will review your case.
3. Wallet credit
Money you add to your wallet pays for WhatsApp messages sent on your behalf, at the per-message prices shown on your Wallet page. Wallet credit is not refundable in cash unless we agree otherwise in writing. Free credit we give you has no cash value.
4. Payment errors
If you were charged twice, or your payment was taken but not credited to your account or wallet, email care@cenitpro.in with the payment reference and the date. Where a charge was made in error, we refund it to the original payment method. Banks and payment providers usually take 5 to 7 working days to show the money back.
5. Contact
Questions about any of this? See our Contact Us page, or email care@cenitpro.in. These terms form part of our Terms of Service.
Caresensy, a product of CENITPRO.